Stellar Ops Manager

Get Organized. Stay Focused.

You have a company to build, and a moonshot to make.
The last thing you want — is to be bogged down by
a ton of back-office work.

Why Stellar Ops Manager?

Scaling your business should be thrilling, not overwhelming or terrifying. We're here to guide you through the ups and downs, helping you reach your ambitions while keeping your sanity intact. Combining the best of AI and human ingenuity, we take the hard work out of running a company.

Single Source of Truth

Access a unified platform for all your corporate matters. Stellar centralizes all your business-related concerns and simplify back-office management.

Single Point of Contact

Say goodbye to vendor chaos! A Stellar Operations Manager enables smooth and efficient business management.

Centralized Compliance & Support Platform

Don’t miss a beat when it comes to compliance. Manage legal compliance, documents and seek support for your back office operations in one place.

Reliable & Experienced Support

Our experienced team of Operations Managers will be with you every step of the way, from inception to growth, offering that crucial “Human in the Loop” connection at all times.

Abstract representation of the Stellar platform's network symbolizing integration and cohesion in business processes.

" I didn't even know I had a problem until I met Stellar; I had assumed that dealing with 10+ different service providers was part of running a company. Now I just deal with one single point of contact. This approach of a single ops manager to manage everything for me is a fantastic new take on an old problem. "

Andrew Liu

Co-Founder at Momos

" If you are setting up business in the US, it is always crucial to pay attention to specific rules in each state and be compliant with all regulatory requirements. This is challenging enough when you are based in the US, but if you are running operations from Europe, it is even more. I am really happy the Stellar team is really on top of everything, helping us navigate through the maze of deadlines and requirements and always happy to deal with authorities on our behalf. "

Martin Palagyi

VP of Finance at Latticeflow

" After struggling with various accounting firms, discovering Stellar was a game-changer for our startup. Our Stellar Ops Manager expertly tackled our complex tax issues and brought our accounts current with minimal effort from us. Their unique approach, combines transparency, responsiveness, and a deep understanding of startup challenges, sets them apart from others. As a founder juggling multiple roles, having Stellar manage our financial tax compliance gave us invaluable peace of mind, freeing us to concentrate on business growth. Stellar has exceeded our expectations in every way. "

Aditya Badve

CEO, Founder at Resultid

" I am incredibly grateful for the exceptional operational and financial accounting support that the Stellar team has provided to my non-profit organizations. Their expertise has been invaluable in streamlining our financial processes, ensuring accurate budgeting, and enhancing our overall operational efficiency.The Stellar team has demonstrated a deep understanding of the unique challenges faced by non-profits, and their tailored strategies have allowed us to focus more on our mission while they manage the complexities of HR support and financial reporting and compliance. Their responsiveness and commitment to our success have truly made a difference, and I highly recommend their services to any non-profit looking to strengthen their operational backbone. "

Michelle Stewart

Executive Director
at New Creation Home Ministries
& Hope Hangar

" Stellar has been a massive help. Whether dealing with state filings, AP/AR issues, bookkeeping, or other things, they saved me hours of work and helped me make the most of my workday by taking care of tricky problems. I’m very pleased with the service levels and with their competent team! "

Gopal Swamy

CEO at Conductiv

"It has been a great experience dealing with the Stellar team. I am able to fully focus on my business without worrying about compliance matters with Eric and team taking care of them. Eric’s patient guidance and knowledge when I encountered issues using my subscribed accounting software is also highly comforting."

Jesslyn Ang

Director and shareholder at Emeraudez Pte. Ltd.

"I love Stellar. They take care of all critical tasks for my company that I don’t want to do but need to get done so I can focus on strategic work like building out the product."

Armen Solakhyan

CEO at Bio Access Platforms, Inc.

“There is something to be said about dealing with a team of professionals. Things are done the right way, every time, and we can’t have any less in our business. The team at Stellar is amazing.”

Jamie Cheng

Founder at Digital Alpha Marketing Pte. Ltd.

“The support we received from Stellar to keep us on track on crucial matters was far better than we had expected. They have been more of a partner than a service provider.”

Dr. Nicholas Lim

Director at Dr. Chiro Pte. Ltd.

Find The Perfect Plan for Your Growth Needs

Pay-as-you-go, or subscribe to a plan that meets your needs

ENJOY EARLY BIRD PRICING for YOUR first 6 months

On Demand

$75

SGD/hour

Flexible ops manager support when you need it

Get this plan

Starter

$249

$499

SGD/month

Includes 4 hours of ops manager support. Every additional hour is $75

Get this plan

Seed

Stellar Can Be The Secret Weapon in Your Business.

Find out how in this article

Frequently Asked Questions

Have other questions? Chat with a Stellar Ops Manager now.

What is Stellar?

Stellar is a tech-enabled operating system that 10x Founders productivity.

Stellar provides a centralized data vault that cuts down time spent searching for information and ensuring compliance. Think of it as your ‘command centre’ — a single source of truth for your Financial, People and Compliance (Legal) operations.

As part of the Stellar experience, you will have a dedicated Ops Manager, who will be your single point of contact to handle all operational matters, eliminating the need for you to engage with multiple parties or platforms.

Quite simply, Stellar is a smarter way to run your company. It is designed for Founders by Founders, and backed by a team that is committed to making your life easier.

We also affectionately call our company Stellar (our formal name is Hi Stellar LLC).

What are the benefits of having Stellar?

Stellar combines the best of technology and human expertise. Think of Stellar as your Operations Manager on-demand.

Stellar is a centralized data vault that you can access anytime, anywhere. You will have key corporate data at your finger tips, reducing the amount of time and energy to look for and collate information to keep your business running and compliant.

It also keeps track of key compliance deadlines and the tasks needed to be performed to meet these.

An interactive chat puts you in touch with your dedicated Stellar Ops Manager when you need help to handle Financial Ops, People Ops and Compliance (Legal Ops) matters, plus you can make new service requests to match your business needs.

Bottomline - you can now focus on building and growing your business rather than stressing over operations management and compliance deadlines! You can thank us later 😊

What tasks can Stellar help me with?

As a centralized data vault, the Stellar App is a single source of truth for all your operational data, making compliance surprisingly easy. Aside from a dashboard that gives you an overview of essential corporate data, the Stellar App also helps you to stay ahead of key compliance due dates and important mail.

Your Stellar Ops Manager acts as a single point of contact, ready to eliminate operational friction. They'll ensure compliance across states and keep your financial and people operations running smoothly.

Whether you need an extra hand to help to incorporate your new company, and to stay on top of annual reports, corporate tax returns, bookkeeping and accounting, equity management including 409a valuation, payment and payroll tax management, we are here for you. See our services

What tasks can’t Stellar Ops Manager help me with?

Stellar cannot help with physical errands or tasks that require specialized advice (though we can help match you with an advisor).

How do I communicate with my Operations Manager?

The best way to reach your Stellar Ops Manager is through the Stellar Communicator (chat feature) in the Stellar App. Our in-app Stellar Communicator is your one-stop resource hub and messaging platform to request for Ops Manager support. You can quickly seek support, find FAQs, and receive live assistance during business hours. Our Stellar App is accessible through web browser and is also mobile-responsive.

Our Ops Manager work standard business hours, Monday through Friday, and are not expected to work after 6 p.m. or on weekends. You can send new tasks anytime — if sent after hours, your Ops Manager will respond the next available business day. During business hours, we respond to messages promptly and ensure you have the support you need.

Where is Stellar available?

Stellar currently supports customers with presence in the United States and Singapore. Support for other countries will be gradually released. If you'd like us to support your country of operations, please reach out to us at connect@hiStellar.com

Do I have to pay to use the Stellar App?

All Stellar customers are subscribed to a Stellar Ops Manager Plan of their choice. Access to the Stellar App is included in every plan. For more information on the Stellar Ops Manager Plans, click here.

What is Stellar Ops Manager?

Stellar Ops Manager is a signature service we offer to our customers to manage and coordinate all LegalOps (Compliance), FinOps and PeopleOps of your choice or as recommended by us.

Subscription to this service includes access to our Stellar technology platform, an all-in-one digital platform designed for founders to manage corporate governance, compliance, financial operations, human resource matters and more – all in one place.

If this sounds like something that could be helpful for you, please contact us for a free consultation.

How does Stellar work?

Stellar is an operating system with cutting-edge technology and a dedicated Operations Manager-as-a-Service to handle intricate back-office operations. It offers you a centralized data vault, ensuring a single source of truth for all your operational data, making compliance surprisingly easy. With a dedicated Stellar Ops Manager as your single point of contact, you won't need to deal with multiple parties or platforms anymore.

Please refer to this article for more details on how Stellar works.

How does billing work?

All new Customers need to sign up a Stellar Ops Manager Plan to have access to our products and services. Customers pay-as-you-go or subscribe to a monthly plan that meets your needs.

Each monthly plan includes a set number of hours to be used every calendar month. For any hours your Stellar Ops Manager works beyond the included hours, you will be billed at the hourly rate according to your plan. For customers on the Stellar On-demand Plan, all support hours are billable at an hourly rate.

For customers on the Starter or Seed monthly plans, you will be charged in the first week of every new month the monthly subscription fee, plus any additional hours used in the previous month.

For customers on the Stellar On-demand Plan, you will be charged in the first week of every month the total hours used in the previous month.

How am I billed for other add-on services like monthly bookkeeping?

Stellar works with a network of 3rd party service partners to support our customers. The customer will be charged as per the cost of our partner service providers - Stellar does not markup any fees.

Stellar Ops Manager manages these relationships on our customers’ behalf and acts as their single point of contact for them, freeing them up from complex coordination to ensure the company is running smoothly.

Where possible, Stellar may consolidate invoices from multiple service partners under one invoice to simplify payments for the customer.

What happens if I stop paying my monthly Stellar subscription?

All customers who subscribe to our monthly plans can switch to the Stellar On-Demand Plan at any time. You will continue to have access to your account on the Stellar App. The corporate data will be updated only at the customer’s request. In this case, Ops Manager support will be charged on a pay-per-request basis at the prevailing hourly rate.

If a customer chooses to stop working with Stellar completely, they would still have access to their account on the Stellar App but data updates (through the app) will no longer be available.

Can unused hours rollover to the next month?

Unused hours cannot rollover. Your monthly hourly allowance will be refreshed on the 1st day of every month. Additional hours are billable at an hourly rate.

Customers of our monthly plans have the flexibility to switch to the Stellar On-Demand Plan anytime which gives them the flexibility to request for operational support when needed without a monthly commitment.

What counts as billable hours, and how are they tracked?

As a Stellar Ops Manager providing support to our customers, billable hours include the time spent directly assisting the customer with operational problem-solving and related activities. These hours are tracked using a systematic and transparent process to ensure accurate billing.

Activities considered as billable hours include:

Consultations: Time spent in direct discussions with the customers or their team to understand and address specific operational challenges.
Troubleshooting and Issue Resolution: The hours invested in diagnosing, investigating, and resolving operational issues that they encounter.
Customized Solutions: Hours dedicated to creating tailored operational solutions to suit their unique business needs.
Data Analysis: Time spent analyzing relevant data to gain insights and make informed operational recommendations.
Implementation Support: Hours assisting with the implementation of recommended strategies and solutions.

To track billable hours efficiently, we employ a streamlined time-tracking system that allows us to log and monitor the time spent on each customer's case. This system ensures transparency and accuracy in invoicing.

Rest assured, we are committed to maximizing value-add to our customers within their monthly hours and delivering exceptional operational support.

Is my data safe?

Access to Stellar is secured with the latest Transport Layer Security (TLS) protocols, providing a secure and reliable method of communication. For any particularly sensitive information, such as financial data, we utilize the most advanced Secure Socket Layer (SSL) technology available to ensure the transmission is encrypted and protected from any potential malicious intrusion. Our commitment to security and privacy is paramount, and we ensure that all data is safely secured with the latest technologies.

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